Terms and conditions

Tire Villa Terms and Conditions of Service

TERMS AND CONDITIONS OF SERVICE

Effective Date: April 5, 2025

State of California | Mobile Tire Installation Services

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. By booking, scheduling, or using any service offered by Tire Villa ("Company," "we," "us," or "our"), you ("Customer," "you," or "your") acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions ("Agreement"). If you do not agree to these terms in their entirety, you must not book or use our services.

1. ACCEPTANCE OF TERMS

By completing a booking through the Tire Villa website or platform, you represent that: (a) you are at least 18 years of age; (b) you have the legal authority to enter into this Agreement; (c) the vehicle and service address information you provide is accurate; and (d) you agree to comply with all terms set forth herein. This Agreement constitutes a legally binding contract between you and Tire Villa.

2. DESCRIPTION OF SERVICES

Tire Villa provides mobile tire installation, mounting, balancing, and related services at customer-specified locations within our active service areas in the State of California. Services are performed by qualified technicians dispatched to your location on your scheduled appointment date.

Services are subject to availability and geographic limitations. Tire Villa reserves the right to decline, modify, or cancel service at its sole discretion at any time, including but not limited to situations involving unsafe service conditions, inaccessible vehicles, or incomplete customer-provided information.

3. BOOKINGS, APPOINTMENTS, AND CONFIRMATION

A booking is considered confirmed only upon receipt of your completed order submission and payment authorization through our platform. Appointment dates are subject to availability. We make every reasonable effort to honor confirmed appointments; however, scheduling may be affected by circumstances beyond our control, including but not limited to weather, traffic, or equipment issues.

We reserve the right to reschedule appointments with reasonable notice. In the event we must cancel due to circumstances within our control, we will offer a full refund or reschedule at no additional charge.

4. PRICING, PAYMENT, AND AUTHORIZATION

All prices displayed on the Tire Villa platform are estimates based on the tire specifications, service location, applicable California state fees, and local tax rates at the time of booking. The final charge will reflect the pricing confirmed at the time of your order.

Payment is processed securely through our third-party payment processor. By submitting your booking, you authorize Tire Villa to place a payment hold on your credit or debit card in the amount shown at checkout. This hold will be captured (charged) upon acceptance of service by the assigned shop.

All transactions are in U.S. Dollars. Prices include applicable California new tire state fees and local sales tax as required by law.

5. CANCELLATION AND REFUND POLICY

You may request a cancellation or modification by contacting Tire Villa directly. The following terms apply:

Cancellations made more than 24 hours before the scheduled appointment are eligible for a full refund or release of the payment hold.
Cancellations made within 24 hours of the scheduled appointment will be refunded less a late cancellation fee of $49.99.
No-show appointments, where the technician arrives at the confirmed address and cannot access the vehicle, the vehicle is not present, or service cannot be rendered due to conditions within the Customer's control, will be charged a service call fee of $49.99.
Tires are inspected by the technician before installation. Tires found to be incorrect, damaged, or defective before installation will be replaced or fully refunded. Once installed, tires are not eligible for return. Manufacturer defects are covered under the tire manufacturer's warranty, and Tire Villa will assist with the claim.
Refunds, if applicable, will be returned to the original payment method within 5-10 business days, subject to your financial institution's processing times.

Tire Villa reserves the right to determine refund eligibility on a case-by-case basis. All refund decisions are final.

6. CUSTOMER RESPONSIBILITY: WHEEL LOCK KEY / LOCKING LUG NUT KEY

THIS SECTION IS CRITICALLY IMPORTANT. PLEASE READ IN FULL. Many vehicles are equipped with locking lug nuts (wheel locks), which require a unique, vehicle-specific key socket to remove and reinstall the wheels. This key is provided by the vehicle manufacturer or previous owner and is typically stored in the vehicle's glove compartment, center console, or with the spare tire kit.

By booking our services, you acknowledge and agree to the following:

It is your sole and exclusive responsibility to determine whether your vehicle uses locking lug nuts and to provide the corresponding wheel lock key to our technician at the time of service.
Tire Villa technicians do not carry universal locking lug nut key sets and cannot be expected to access or remove wheels protected by locking lug nuts without the correct vehicle-specific key.
If your vehicle requires a wheel lock key and you fail to provide it at the time of your scheduled appointment, the technician may be unable to perform the service.
If service cannot be rendered due to the Customer's failure to provide a required wheel lock key, the appointment will be considered a failed service call due to Customer fault.
If service cannot be performed because the Customer failed to provide the required wheel lock key, the service call fee described in Section 5 will apply.
Any rescheduling resulting from a failed service call due to missing wheel lock key may be subject to additional fees.

BY COMPLETING YOUR BOOKING, YOU CONFIRM THAT YOU WILL HAVE THE WHEEL LOCK KEY AVAILABLE AND ACCESSIBLE AT THE TIME OF SERVICE, OR THAT YOUR VEHICLE DOES NOT REQUIRE ONE. Tire Villa shall bear no liability for any inability to perform services resulting from the Customer's failure to comply with this requirement.

7. CUSTOMER RESPONSIBILITIES AND OBLIGATIONS

As a condition of service, the Customer agrees to:

Provide accurate vehicle information, including make, model, year, tire size, and license plate number.
Provide a safe, accessible, and legally permissible service location. Tire Villa technicians are not obligated to perform services in unsafe areas, restricted zones, or locations that pose a risk to personnel or equipment.
Ensure the vehicle is present, accessible, and unlocked (if interior access is needed) at the confirmed appointment time and location.
Disclose any known vehicle conditions that may affect tire installation, including damaged rims, TPMS issues, or suspension damage.
Ensure the service area has a reasonably flat, stable surface for safe equipment use.
Not leave minors or animals unattended in or immediately around the vehicle during service.

Failure to meet these obligations may result in cancellation of service and the service call fee described in Section 5.

8. CHARGEBACK POLICY AND DISPUTE RESOLUTION

READ THIS SECTION CAREFULLY. INITIATING AN UNAUTHORIZED CHARGEBACK MAY RESULT IN LEGAL ACTION AND FINANCIAL PENALTIES.

A "chargeback" occurs when a Customer contacts their bank or credit card issuer to dispute a charge and request a reversal of funds outside of Tire Villa's refund process. Tire Villa considers chargebacks initiated without first completing our internal dispute resolution process to be a breach of this Agreement and, where applicable, potential fraud.

8.1 Required Dispute Resolution Prior to Chargeback

Before initiating any chargeback or payment dispute with your financial institution, you MUST first contact Tire Villa directly and allow us a reasonable opportunity to resolve the issue. Specifically:

You agree to contact Tire Villa in writing via our official contact channels with a detailed description of your complaint before disputing any charge with your bank or card issuer.
You agree to allow Tire Villa at least seven (7) business days to respond to and attempt to resolve your dispute.
Only if Tire Villa fails to respond or fails to offer a reasonable resolution within this period may you escalate the dispute to your financial institution.

8.2 Consequences of Unauthorized Chargebacks

If you initiate a chargeback without following the dispute resolution process outlined in Section 8.1, or if a chargeback is determined to be unwarranted, fraudulent, or filed in bad faith, you agree that:

You are in material breach of this Agreement.
Tire Villa reserves the right to pursue all available legal remedies, including but not limited to filing a civil lawsuit against you in the appropriate California court of competent jurisdiction.
You will be held personally liable for the full original disputed amount, plus all chargeback fees, processing fees, and administrative costs incurred by Tire Villa as a result of the dispute.
You agree to reimburse Tire Villa for all reasonable attorney's fees and legal costs incurred in pursuing collection or defending against an unwarranted chargeback, to the maximum extent permitted by California law.
Tire Villa may report fraudulent or bad-faith chargebacks to appropriate credit reporting agencies, consumer protection bureaus, or law enforcement authorities where applicable.
Your account and access to Tire Villa's platform may be permanently suspended.

8.3 Evidence and Documentation

By agreeing to these Terms, you acknowledge that Tire Villa maintains comprehensive records of all bookings, communications, service confirmations, payment authorizations, and service completion records. This documentation will be submitted as evidence in any chargeback dispute or legal proceeding. You acknowledge that your electronic acceptance of these Terms, your payment authorization, and your booking confirmation constitute legally sufficient documentation of your agreement to these Terms and your authorization of the associated charge.

8.4 California Consumer Rights

Nothing in this Section is intended to waive or limit any rights you may have under California consumer protection law, including the California Consumer Legal Remedies Act (CLRA) or applicable provisions of the California Uniform Commercial Code. You retain the right to dispute charges under circumstances of actual non-performance or material breach by Tire Villa. This Section applies specifically to bad-faith, fraudulent, or procedurally improper chargebacks.

9. VEHICLE AND PROPERTY DAMAGE

Tire Villa technicians exercise reasonable care in performing all services. However, the following limitations apply:

Tire Villa is not responsible for pre-existing damage to wheels, rims, tires, TPMS sensors, or any other vehicle components that is discovered or worsened during service due to conditions that existed prior to our arrival.
Tire Villa is not liable for damage to the service location property, including driveways, parking structures, or surfaces, unless caused by gross negligence of our technicians.
Any claim of damage alleged to have been caused by Tire Villa must be reported within 24 hours of service completion. Claims reported after this period may not be accepted.
Tire Villa's maximum liability for any damage claim shall not exceed the total amount paid by the Customer for the specific service in question.

10. TPMS (TIRE PRESSURE MONITORING SYSTEM)

Many vehicles are equipped with TPMS sensors. While our technicians take reasonable precautions when handling TPMS sensors, Tire Villa is not responsible for TPMS sensors that are damaged, malfunctioning, or require recalibration after tire installation if such condition is caused by pre-existing sensor degradation, age, or corrosion. If your vehicle's TPMS warning light illuminates after service, please contact us within 24 hours.

11. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY CALIFORNIA LAW, TIRE VILLA, ITS OFFICERS, EMPLOYEES, CONTRACTORS, AND AFFILIATED PARTIES SHALL NOT BE LIABLE FOR:

Any indirect, incidental, special, consequential, or punitive damages of any kind arising from or related to your use of our services;
Loss of use of your vehicle or any costs associated therewith;
Any damages arising from your failure to comply with your obligations under this Agreement;
Any damages exceeding the total amount you paid to Tire Villa for the specific service giving rise to the claim.

Tire Villa's aggregate liability for any and all claims arising from a single service transaction shall not exceed the total amount paid by the Customer for that transaction.

12. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Tire Villa, its owners, officers, employees, contractors, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorney's fees) arising out of or related to: (a) your breach of this Agreement; (b) your negligence or willful misconduct; (c) inaccurate or false information provided by you in connection with your booking; or (d) your failure to fulfill the obligations set forth in this Agreement.

13. PRIVACY AND DATA

By booking with Tire Villa, you consent to our collection and use of your personal information (name, address, vehicle information, payment information, phone, email) for the purposes of processing your booking, performing services, sending service-related communications, and complying with legal obligations. We do not sell your personal information to third parties. Payment information is handled exclusively by our PCI-compliant third-party payment processor and is not stored by Tire Villa directly.

For more information, please refer to our Privacy Policy, which is incorporated by reference into this Agreement.

14. ELECTRONIC COMMUNICATIONS AND CONSENT

By booking with Tire Villa, you consent to receive transactional and service-related communications from us via email, SMS, or other electronic means. You agree that electronic contracts, notices, disclosures, and other communications satisfy any legal requirement that such communications be in writing. Your electronic booking confirmation constitutes your electronic signature and legally binding acceptance of these Terms.

15. GOVERNING LAW AND JURISDICTION

This Agreement shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any dispute arising out of or relating to this Agreement that is not resolved through informal negotiation or the dispute process outlined in Section 8 shall be resolved exclusively in the state or federal courts located within the County of Riverside, California. Both parties consent to personal jurisdiction in such courts.

16. ARBITRATION AGREEMENT

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Except for disputes related to Tire Villa's intellectual property rights or claims eligible for small claims court, any dispute, controversy, or claim arising out of or relating to this Agreement, or the breach, termination, or validity thereof, shall be submitted to binding individual arbitration administered by a neutral arbitrator in Riverside County, California, pursuant to the applicable California arbitration rules. YOU WAIVE YOUR RIGHT TO A JURY TRIAL AND YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. You agree that any arbitration shall be conducted on an individual basis and not as part of any class, consolidated, or representative action.

17. FORCE MAJEURE

Tire Villa shall not be liable for any failure or delay in performing its obligations where such failure or delay results from causes beyond our reasonable control, including but not limited to: acts of God, natural disasters, extreme weather, pandemic, government orders, labor disputes, supply chain disruptions, or any other circumstances outside our reasonable control. In such events, Tire Villa will make reasonable efforts to reschedule or refund affected appointments.

18. MODIFICATIONS TO TERMS

Tire Villa reserves the right to modify these Terms and Conditions at any time. Updated Terms will be posted on our website with a revised effective date. Your continued use of our services following any modification constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically. Material changes will be communicated via email or platform notice where feasible.

19. SEVERABILITY

If any provision of this Agreement is found to be unenforceable or invalid under applicable law, such provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions of this Agreement will remain in full force and effect.

20. ENTIRE AGREEMENT

This Agreement, together with your booking confirmation and any applicable service-specific addenda, constitutes the entire agreement between you and Tire Villa with respect to the subject matter herein and supersedes all prior and contemporaneous agreements, representations, and understandings, whether oral or written. No waiver of any provision of this Agreement shall be effective unless in writing and signed by an authorized representative of Tire Villa.

21. CONTACT INFORMATION

For questions, concerns, complaints, or to initiate the dispute resolution process required prior to any chargeback, please contact Tire Villa:

Tire Villa LLC

Operating in the State of California

Website: www.tirevilla.com

Email: support@tirevilla.com

All formal dispute notices must be submitted in writing via email. Tire Villa will acknowledge receipt within two (2) business days and endeavor to respond substantively within seven (7) business days.

CUSTOMER ACKNOWLEDGMENT

By completing a booking with Tire Villa, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety, including the Chargeback Policy (Section 8) and the Wheel Lock Key Responsibility provision (Section 6).

Last Updated: April 5, 2025 | Tire Villa | California